Returns & Exchanges
At Flatiron, we stand behind the quality of our artisanal food products and offer a satisfaction guarantee. Due to the perishable nature of our inventory, please contact us within 14 days of delivery for any issues regarding your order.
Contact Support
Email our customer care team with your order number and a brief description of the issue or quality concern.
Provide Documentation
Attach clear photos of the product and its packaging if you received an item that was damaged during transit.
Review Process
Our culinary quality team will review your request within 48 hours to determine if a replacement or refund is appropriate.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing